Terms of Service

Last Updated: 04/04/2026

These Terms of Service (“Terms”) govern your use of the Connell Cleaning Services website and our cleaning services. By using our website or engaging our services, you agree to these Terms.

Services

Connell Cleaning Services provides residential and commercial cleaning services in Peabody, Massachusetts and surrounding communities across the North Shore, Greater Boston, and southern New Hampshire. All services are performed by trained, background-checked cleaning professionals in accordance with our quality standards and client agreements.

Estimates and Pricing

We provide quotes before beginning any cleaning service
Quotes are based on the information provided at the time of booking — home size, service type, and frequency
If the scope of work differs significantly from what was quoted, we will discuss any pricing adjustments with you before proceeding
Recurring cleaning rates are subject to periodic review and we will provide advance notice of any changes

Payment Terms

Payment is due upon completion of services unless other arrangements have been made in advance
We accept cash, check, and major credit cards
A deposit may be required for large one-time cleaning projects
Recurring clients will be billed according to their agreed payment schedule

Scheduling and Cancellation

We make every effort to arrive within the scheduled appointment window
We will notify you if we are running late or need to reschedule
Please provide at least 24 hours notice if you need to cancel or reschedule an appointment
Late cancellations or repeated no-shows may result in a cancellation fee or termination of recurring service

Property Access

You agree to provide our cleaning team with reasonable access to your home or business at the scheduled time. This includes providing keys, lockbox codes, building access codes, or any other means of entry agreed upon at the time of booking. Connell Cleaning Services is not responsible for delays or missed appointments caused by failure to provide agreed access.

Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with any aspect of your cleaning, please notify us within 24 hours of your service and we will return to address the issue at no additional charge. This guarantee applies to the specific areas and tasks included in your cleaning plan and does not cover damage caused by pre-existing conditions or factors outside our control.

Limitation of Liability

Connell Cleaning Services is not liable for:

Pre-existing damage or conditions discovered during cleaning
Damage caused by improperly secured or fragile items not disclosed prior to service
Consequential or incidental damages beyond the cost of services provided
Delays caused by factors outside our control including weather, traffic, or access issues
Items of exceptional value not disclosed to us prior to service

Our liability is limited to the cost of services provided or re-performing work that does not meet our quality standard.

Client Responsibilities

Provide accurate information about your home or business at the time of booking
Disclose any known hazards, fragile items, or special handling requirements before your cleaning visit
Secure pets during cleaning visits to ensure the safety of our team and your animals
Ensure our team has safe and unobstructed access to all areas included in your cleaning plan

Website Use

The content on our website is for informational purposes only. While we strive for accuracy, we make no warranties about the completeness or reliability of website content. Contact us directly at (857) 880-0641 to confirm service availability, pricing, and scheduling before making decisions based solely on website information.

Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts. Any disputes shall be resolved in the courts of Essex County, Massachusetts.

Changes to Terms

We may update these Terms periodically. Continued use of our services after changes constitutes acceptance of the updated Terms. Changes will be posted on this page with an updated “Last Updated” date.